I finally removed the Microsoft Outlook app from my phone. It still keeps freezing and getting in my way.
The Outlook tech support person was kind and offered further help when I blogged and tweeted my troubles with the app in October.
Hello there. We appreciate the screenshot, Chaitanya. This definitely isn't the experience that we wanted you to have. Just to verify, is there any error messages that follows? In the mean time, we suggest reinstalling the app to make it up and running again. Keep us posted.— OfficeSupport (@OfficeSupport) October 15, 2019
However, I still face this problem with the app. The frequent “performance improvements and big fixes” in the app’s version history doesn’t inspire my confidence. I captured only the latest few in the following screenshot but the same note repeats for many earlier versions.
I have enough demands in my life that I don’t want to spend any time to uninstall, reinstall, and configure my email accounts, and setup my preferences.
I just want a simple app that lets me check my email on my phone with as little effort as possible, so I can move on to deal with other challenging aspects of my life.
Outlook app is not fitting this bill anymore. So I simply uninstalled the app and reinstalled the iOS Mail app.
That’s the brutal reality of life. And I say this as a tech support person myself. It helps me empathise with the problems my customers face with the technology I support.
Uninstalling and reinstalling is not as easy as it sounds on the surface. It costs time and effort that can’t always be justified. It is much more quicker and easier to switch to an alternative app like I did. It helps to remember this fact and acknowledge it before dispensing this seemingly benign and common advice to customers.
It’s not the customers’ job to help troubleshoot problems with the technology they have been kind enough to use in a world where they have a lot of choice.