Category: Customer Service
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Awful ICICIDirect phone support
Just this afternoon, I shared an anecdote about how, in 2021, it is still painful to generally access customer support across the board. As fate would have it, I had to call a company called https://www.icicidirect.com/, and I did run into the […]
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Contacting companies is still cumbersome in 2021
I am just reading the print edition of the August/September issue of the Rural Living magazine (online edition here). The following editorial piqued my interest and confirmed what I know is generally true with most customer support. Although this article is aimed […]
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How not to text your customers before the lockdown
And so are your customers! Bummed to receive this patronising text from my LPG provider just before the lockdown. I don’t even need a gas bottle anytime soon! Surely, they can send an empathetic copy, to the customers who actually have upcoming […]
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Outlook app issues
I finally removed the Microsoft Outlook app from my phone. It still keeps freezing and getting in my way. The Outlook tech support person was kind and offered further help when I blogged and tweeted my troubles with the app in October. […]
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Something is wrong with this iOS Outlook app update
Update: I uninstalled the app, restarted the iPhone, reinstalled the app (version 4.7), set up my email accounts and disabled notifications and smart default settings that I don’t need. It is back to all good now. Technology is weird!
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Book Review: Delivering Happiness
Last week I finished reading Delivering Happiness book by Tony Hsieh. The book has also has its own resourceful website. I work in Customer Support and plan to advance my career in this area because I love learning things, solving problems, and […]