Category: Customer Service

• October 4, 2021

  Awful ICICIDirect phone support

  Just this after­noon, I shared an anec­dote about how, in 2021, it is still painful to gen­er­al­ly access cus­tomer sup­port across the board. As fate would have it, I had to call a com­pa­ny called https://www.icicidirect.com/, and I did run into the exact icky sit­u­a­tion I was rant­i­ng about. Here is the tran­script: 0:02 — Wel­come to ICICI Direct 0:05 — Thank you for… Read more

• October 4, 2021

  Contacting companies is still cumbersome in 2021

  I am just read­ing the print edi­tion of the August/September issue of the Rur­al Liv­ing mag­a­zine (online edi­tion here). The fol­low­ing edi­to­r­i­al piqued my inter­est and con­firmed what I know is gen­er­al­ly true with most cus­tomer sup­port. Although this arti­cle is aimed at New Zealand busi­ness­es, anec­do­tal­ly, I know the state of cus­tomer sup­port else­where is not… Read more

• March 25, 2020

  How not to text your customers before the lockdown

  And so are your cus­tomers! Bummed to receive this patro­n­is­ing text from my LPG provider just before the lock­down. I don’t even need a gas bot­tle any­time soon! Sure­ly, they can send an empa­thet­ic copy, to the cus­tomers who actu­al­ly have upcom­ing orders? Read more

• December 23, 2019

  Outlook app issues

  I final­ly removed the Microsoft Out­look app from my phone. It still keeps freez­ing and get­ting in my way. The Out­look tech sup­port per­son was kind and offered fur­ther help when I blogged and tweet­ed my trou­bles with the app in Octo­ber. How­ev­er, I still face this prob­lem with the app. The fre­quent “per­for­mance improve­ments and bug… Read more

• October 15, 2019

  Something is wrong with this iOS Outlook app update

  Update: I unin­stalled the app, restart­ed the iPhone, rein­stalled the app (ver­sion 4.7), set up my email accounts and dis­abled noti­fi­ca­tions and smart default set­tings that I don’t need. It is back to all good now. Tech­nol­o­gy is weird! Read more

• October 13, 2014

  Book Review: Delivering Happiness

  Last week I fin­ished read­ing Deliv­er­ing Hap­pi­ness book by Tony Hsieh. The book has also has its own resource­ful web­site. I work in Cus­tomer Sup­port and plan to advance my career in this area because I love learn­ing things, solv­ing prob­lems, and help­ing peo­ple. So read­ing this book made per­fect sense. Most of this book is about… Read more