Chai's Blog

  • Home
  • Now
  • About
  • Contact

Category: Customer Service


  • October 4, 2021

    Awful ICICIDirect phone support

    Just this afternoon, I shared an anecdote about how, in 2021, it is still painful to generally access customer support across the board. As fate would have it, I had to call a company called https://www.icicidirect.com/, and I did run into the […]

    Continue reading


  • October 4, 2021

    Contacting companies is still cumbersome in 2021

    I am just reading the print edition of the August/September issue of the Rural Living magazine (online edition here). The following editorial piqued my interest and confirmed what I know is generally true with most customer support. Although this article is aimed […]

    Continue reading


  • March 25, 2020

    How not to text your customers before the lockdown

    And so are your customers! Bummed to receive this patronising text from my LPG provider just before the lockdown. I don’t even need a gas bottle anytime soon! Surely, they can send an empathetic copy, to the customers who actually have upcoming […]

    Continue reading


  • December 23, 2019

    Outlook app issues

    I finally removed the Microsoft Outlook app from my phone. It still keeps freezing and getting in my way. The Outlook tech support person was kind and offered further help when I blogged and tweeted my troubles with the app in October. […]

    Continue reading


  • October 15, 2019

    Something is wrong with this iOS Outlook app update

    Update: I uninstalled the app, restarted the iPhone, reinstalled the app (version 4.7), set up my email accounts and disabled notifications and smart default settings that I don’t need. It is back to all good now. Technology is weird!

    Continue reading


  • October 13, 2014

    Book Review: Delivering Happiness

    Last week I finished reading Delivering Happiness book by Tony Hsieh. The book has also has its own resourceful website. I work in Customer Support and plan to advance my career in this area because I love learning things, solving problems, and […]

    Continue reading


Search

Archives

Subscribe

Powered by WordPress.com

  • Archives
  • Bookmarks
  • Creed
  • Quotes
  • Photos
 

Loading Comments...