Category: Customer Service

  • Awful ICICIDirect phone support

    Just this afternoon, I shared an anecdote about how, in 2021, it is still painful to generally access customer support across the board. As fate would have it, I had to call a company called https://www.icicidirect.com/, and I did run into the exact icky situation I was ranting about. Here is the transcript: 0:02 – […]


  • Contacting companies is still cumbersome in 2021

    I am just reading the print edition of the August/September issue of the Rural Living magazine (online edition here). The following editorial piqued my interest and confirmed what I know is generally true with most customer support. Although this article is aimed at New Zealand businesses, anecdotally, I know the state of customer support elsewhere […]


  • How not to text your customers before the lockdown

    And so are your customers! Bummed to receive this patronising text from my LPG provider just before the lockdown. I don’t even need a gas bottle anytime soon! Surely, they can send an empathetic copy, to the customers who actually have upcoming orders?


  • Outlook app issues

    I finally removed the Microsoft Outlook app from my phone. It still keeps freezing and getting in my way. The Outlook tech support person was kind and offered further help when I blogged and tweeted my troubles with the app in October. However, I still face this problem with the app. The frequent “performance improvements […]


  • Something is wrong with this iOS Outlook app update

    Update: I uninstalled the app, restarted the iPhone, reinstalled the app (version 4.7), set up my email accounts and disabled notifications and smart default settings that I don’t need. It is back to all good now. Technology is weird!


  • Book Review: Delivering Happiness

    Last week I finished reading Delivering Happiness book by Tony Hsieh. The book has also has its own resourceful website. I work in Customer Support and plan to advance my career in this area because I love learning things, solving problems, and helping people. So reading this book made perfect sense. Most of this book […]