Just this afternoon, I shared an anecdote about how, in 2021, it is still painful to generally access customer support across the board.
As fate would have it, I had to call a company called https://www.icicidirect.com/, and I did run into the exact icky situation I was ranting about.
Here is the transcript:
0:02 — Welcome to ICICI Direct
0:05 — Thank you for calling us
0:10 — Terrible music starts
(Terrible music continues for nearly 6 minutes while I hoped that someone will attend to me. But alas!)
06:04 — Terrible music ends with a Goodbye!
Here is the full audio clip of the call for the record. Dare to play it if you want to self-inflict some suffering.