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Apps Journal

Outlook app issues

I finally removed the Microsoft Outlook app from my phone. It still keeps freezing and getting in my way.

The Outlook tech support person was kind and offered further help when I blogged and tweeted my troubles with the app in October.

However, I still face this problem with the app. The frequent “performance improvements and big fixes” in the app’s version history doesn’t inspire my confidence. I captured only the latest few in the following screenshot but the same note repeats for many earlier versions.

Version history of Microsoft Outlook iOS app

I have enough demands in my life that I don’t want to spend any time to uninstall, reinstall, and configure my email accounts, and setup my preferences.

I just want a simple app that lets me check my email on my phone with as little effort as possible, so I can move on to deal with other challenging aspects of my life.

Outlook app is not fitting this bill anymore. So I simply uninstalled the app and reinstalled the iOS Mail app.

That’s the brutal reality of life. And I say this as a tech support person myself. It helps me empathise with the problems my customers face with the technology I support.

Uninstalling and reinstalling is not as easy as it sounds on the surface. It costs time and effort that can’t always be justified. It is much more quicker and easier to switch to an alternative app like I did. It helps to remember this fact and acknowledge it before dispensing this seemingly benign and common advice to customers.

It’s not the customers’ job to help troubleshoot problems with the technology they have been kind enough to use in a world where they have a lot of choice.

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Apps Journal

Hello Todoist. Goodbye Wunderlist!

I have been looking for Wunderlist replacement since last year. I can feel Wunderlist is staling. Wunderlist’s new incarnation, Microsoft To-Do, isn’t making good progress. It lacks basic features like sub-projects et al. Given how long it’s been since Microsoft’s acquisition of Wunderlist was announced and the development progress of the To-Do app, I have no hope that To-Do will be worth the wait.

Trello seemed to be a good replacement for a bit, but on looking deeper, Trello is a great project management tool, but not so much a to-do list. Sure, I can tweak Trello’s boards with checklists, but that’s taking one tool and making it work for something that it is not designed for. I prefer to avoid such hacks where possible. Sorry, Davor!

As luck would have it, I recently learned that Doist’s blog has moved to WordPress. While reading their beautiful and minimally designed blog, I came across this great post titled Why We Don’t Have an Exit Strategy. That post made me confident that Doist is going to be around for a long time if not forever. (By the way, that’s exactly how blogging helps spread your message and grow your business. So go blog!)

So that helped end my (re)search for the next to-do app. I look forward to use Todoist Premium for a long time.

Wunderlist — you have been great while you lasted. But it’s time for me to move on to greener pastures.

I imported my Wunderlist to-dos and projects to Todoist. I will soon upgrade to Premium. I also need to set up some zaps and other workflows that will take some time, but I should be done with Wunderlist by the end of this quarter.